Fees and Appointments

The practitioners supported by Tyner Road Medical Centre privately bill and their fees reflect the cost of providing and maintaining a high level medical service to their patients.

Every effort is made by the practitioners that we support to keep fees modest and in keeping with the high-quality service their patients receive. Non attendance fees may be applicable.

Bulk Billing may be provided for those that hold a Pension Concession Card, Gold DVA card and children under16 years old.

Health Care Card Holders may be charged a rebated fee by your practitioner.

Consultation Fees including Telehealth Appointments

A rebated fee may be charged for Health Care Card Holders.
Standard consultation - $75.00 Rebate $43.90
Long consultation - $113.00 Rebate $84.90

Medicare rebates can be claimed on the day.

ALL SATURDAY CONSULTATIONS INCLUDING TELEHEALTH APPOINTMENTS ATTRACT A FULL FEE.

YOUR PRACTITIONER MAY NOT OFFER BULK BILLING ON SATURDAYS, TUESDAY AND THURSDAY 6pm to 8pm.

A rebated fee may be applicable for Pensioners, Health Care Card Holders and children under the age of 16 on Tuesday and Thursday 6pm to 8pm.

Work Cover and TAC patients:

Your practitioner may charge a private fee to patients which is to be settled on the day of your consultation. We will issue you with an Invoice from your practitioner and you can make a claim from TAC or your Insurance Company.

All reception staff are trained to process all types of accounts. If you are concerned or have any queries please speak to Caroline, our Administration Team Leader.

If a CHILD is having a Telehealth appointment, the child MUST be present with the parent - this is a Medicare requirement.

Current Fees:

Your practitioner’s Fee Schedule is prominently displayed at reception and is generally as follows:

  • Standard Consultation $92.00 Rebate $43.90

  • Long Consultation $130.00 Rebate $84.90

Please note: consultation fees are charged by your practitioner in their sole discretion and that any adjustments to the Fee Schedule is at your practitioner’s discretion.

The practitioners that we support ask that all of their patients accounts be paid in full on the day of their appointment. Cash, EFTPOS, MasterCard and Visa can be used for payment of these accounts. Surcharges may be applicable if you tap your card.
Our electronic interface with Medicare means we can lodge your paid account at the time of consultation, the rebate being reimbursed into your account normally within 24 hours or we can offer you a direct rebate if you have a debit card.

Some out of pocket expenses may be incurred with your consultation. These can include vaccines, transfer of your medical history or additional tests provided at the time of your consultation.

If you are experiencing financial hardship please discuss this with your doctor.

Appointment Options

Please see information below regarding your practitioner’s appointment lengths and types. When booking, please indicate if your visit requires a longer appointment than a standard appointment. Please ask if you are unsure.
Please arrive in time for your appointment and check in with reception. We are happy for you to ring ahead to check on waiting times.

If you’re presenting with covid, upper respiratory symptoms, you can still book an appointment with your doctor via reception or online. When booking through HotDoc, please select “Carpark Consultation” and similarly, if calling on the phone please ask for the same type of appointment.
When you arrive at the driveway, veer to the left and park under the green carport. Please call reception from your car so that we can notify your doctor of your arrival.

Despite their best intentions, the practitioners that we support sometimes run late. Our reception staff will keep you informed if there is a significant delay.
Patients with medical emergencies will be attended to as a priority.

Booking Online:
HotDoc makes booking online seamless and easy! No matter what time of the day or night you get a chance to book an appointment with your doctor. HotDoc will show in real-time what appointments your doctor has available. Stress free and no need to wait for the clinic to open in the morning.

SMS Reminders:
An appointment reminder message is automatically sent from HotDoc via SMS to your mobile phone, so please make sure reception has your most up-to-date contact numbers.

 

Types of appointments:

Standard appointment:

  • Less than two concerns

  • Results

  • Immunisation

  • Script/Referral

  • Medical Certificate

  • Standard Care Plans

  • Review Appointments

  • Antenatal Appointments

  • Questions regarding Covid Vaccine

  • Cryotherapy

  • Asthma Action Plan

  • Car Park Consultations (symptomatic patients)

Double appointment:

  • New Patients

  • More than two concerns

  • 6-week check for Mum + Baby

  • Procedures

  • DVA Medicals

  • Insurance Exams

  • Forms/Paperwork

  • Complex Care Plans

  • Pre-employment Exams

  • Medical Report Paperwork

  • Pap Smear/Cervical Screening

  • Emotional/Psychological Concerns

  • Dietician Appointment/Diabetes Education with Russell Nassim

Prolonged appointment:

  • Complex concerns

  • Health Assessments


Nurse Appointments:

  • Wound Care

  • Procedures

  • Minor Biopsy

  • Ear Syringing

  • Immunisations

  • Excisions/Stitches

  • Health Assessments

  • Blood Pressure Checks

  • Plaster Casts/Removals

  • In-grown Toenail Repair

New Patients

Complete a New Patient using HotDoc

 

The practitioners we support warmly welcome new patients.

Whether you googled them, your practitioner is local or you’ve been recommended by someone else, the practitioners we support are more than happy to welcome you on board as their patient.

What should you do now?
Please call the clinic first to make an appointment with your doctor, then simply click the button below to complete the form.
Once submitted, all the hard work is done and we will pass the information onto your doctor for their use during your appointment with them.

Future Bookings
After we’ve received your form, for future appointment bookings with your practitioner, you can simply head online at whatever time suits you. See the button below for a quick link to the bookings page.

Non-Attendance Policy

Tyner Road Medical Centre is committed to ensuring that the best possible service is provided to all patients registered with the Practice. 

It is disappointing when an appointment is not utilised due to a patient not attending or cancelling their appointment.

Patient non-attendance adversely impacts other patients in the following manner:

  • The DNA (did not attend) patient takes the appointment slot of another patient who could have attended.

  • Increases waiting time for appointments.

A DNA occurs when:

  • an appointment is not attended.

  • the patient has not contacted the Practice in advance to cancel their appointment.

  • where the cancellation is so late that it makes it impossible to offer their appointment to another patient who needs medical care.

Cancellation Fee

Due to the high demand for our appointments and with patients on your doctor’s cancellation lists, a fee of $50.00 for standard consultations or $80.00 for long consultations will be charged for all appointments not attended and appointments where 2 hours notice has not been received.

We do ask for the non attendance fee to be settled before any further appointments can be booked.

There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.

As a courtesy to other patients, please give at least 2 hours notice for cancellation of appointments.
We do understand that situations arise that are out of your control and appointments can be forgotten or overlooked. 

In such cases, your Practitioners will take into account the reasons given, however repeat non attendances are unacceptable.

If you need to cancel an appointment you can do this in any one of the following ways:
(1)   In person at the Reception Desk
(2)   Phone:  9801 7411
(3)   If booked online through HotDoc, cancelling online is an option.

Reducing DNAs

Unless you have booked your appointment on the day, a text reminder confirmation message is sent out to all patients with a mobile phone number recorded on file 24 hours prior to their appointment.

It is the Patient’s responsibility to:

  • Advise the Practice of any change to their contact details

  • Attend their appointment or reschedule within a reasonable timeframe.

To help us improve the system and make more appointments available for patients who are on cancellation lists and do require medical care, please adhere to our Practice Policy.