Feedback and Concerns

We like to hear from you

Our Practice recognises that every person has the rights to give feedback or express concerns about the facilities, services and care and they receive.

Our team work hard to provide exceptional services to the practitioners we support who work hard to care for their patients and is encouraging to receive positive feedback, so please do let us know if someone has gone out of their way to assist you so we can also recognise their efforts.

If for any reason your expectations have not been met, we encourage you to address the concern with the involved parties. If still unresolved after this, contact the Practice Manager, clearly stating the details (what went wrong, who was involved and when it happened) and what resolution you are after.

If this relates to you interaction with your practitioner or your medical care, we will pass this information onto your doctor who will consider and respond as appropriate to that feedback.

If the feedback relates to you interaction with our nursing and administration staff, we will address this directly as appropriate. We encourage this to be done in writing so we have ample time to review and follow-up the feedback, in accordance with our complaint resolution procedure.

We will respond to your request in a timely manner. You can reach out through our “Contact Us” form here or email reception@tynerrdmedical.com.au.

If you feel your concern has not been dealt with correctly or you are unsatisfied with the response, you may lodge a complaint with the Health Complaints Commissioner by calling 1300 582 113 or visiting hcc.vic.gov.au.